App support
For listing questions, onboarding issues, update notes, and feature guidance related to published apps.
Support
Support that feels organized before a problem becomes frustrating
Users trust publishers who make support obvious. Karnow treats support as part of the product, not a hidden afterthought.
Service support
For active client work, clarification requests, milestone follow-up, and service delivery questions.
Privacy and trust
For information requests related to privacy, data handling, and communication expectations.
Standards
Support standards
Users trust publishers who make support obvious. Karnow treats support as part of the product, not a hidden afterthought.
Support goal
Clear help that users can actually find
- Clear route for app issues, service questions, and privacy requests
- Practical response targets instead of vague promises
- Bilingual communication for critical customer touchpoints
Why use both Persian and English?+
Persian is essential for the primary audience, while English increases credibility for broader business communication, documentation, and future partnerships.
Why is the design direction so restrained?+
For a trust-driven brand, restraint is a feature. It makes the experience look stable, serious, and easier to understand on the first visit.
Should the website sell services directly?+
For most professional service publishers, a guided request flow is stronger than instant checkout. It allows better scoping, clearer expectations, and less client confusion.